We don't sell Contact Centers, we make them Better

UCA is here to help with the small and big things that crop up when your running a Contact Center. Whether its a full analysis, help with understand a flow, having issues with a reseller or vendor, or you just want a friendly chat around your Contact Center, we are here to help.

Our Services

Consultancy

From a limited engagement for one aspect of your Contact Center to a long term Contact Center Change, UCA can assist.

Analytics

Often the last thing you think about, and the first to cause issues. We can help with API issues, BI planning and working with your vendor to get the best Results.

Managed Services

We can assume control & help you run your contact center, from maintenance to customization, from programming IVRs and Bots to Reporting and BCP, along with everything else in between!

People We Work With

Genesys

Genesys

Avaya

Avaya

Nice

Nice

Advatel

Advatel

Live Pro

Live Pro

Call Journey

Call Journey

Survey Dynamix

Survey Dynamix

Telstra Global

Telstra Global

TeleApps

TeleApps

QPC

QPC

Embrava

Embrava

We Can Help With

Most Contact Centers now have API access to both control the flow of interactions with customers, and also report on them.

Getting That Call Flow to work the way you require is so much easier with UCA

We also provide Custom Data importation and Dashboard/Report Development!

We can Host your Solution in

  • AWS
  • Azure
  • Alibaba
  • Google Cloud
  • It really couldn't be easier. Solutions developed around your requirements!

    We can speed up your cloud Contact Center Adoption by assisting you to understand your requirements, and which platform will be best serve you and your customers.

    Show Casing Something New

    UCA's Genesys Connector for Power BI

    A Simple Connector to provide Historical Genesys Cloud Data. It is our philosophy to start with the simple stuff, and grow the platform with your needs. We do not start with everything. Once you start to use it, we can make it more inclusive of the 1000’s of data points available.

    For More Information – Click Here

    • Hosted/On-Prem/Cloud
    • Historical Agent Data
    • Prebuilt PBIT Files
    • OOTB Reports
    • PreCalculated KPIS
    • Historical Queue Data
    • Detailed Interaction Data
    • MS-SQL Support
    • MYSQL Support
    • Elasticsearch Support
    • Azure Functions Support
    • Low Cost
    • App Foundry Data Sources
    • Custom Data Sources