UCA and eMite Announce eMite ECC Analytics for PureBridge
For customers moving from their on-prem Avaya Aura System to Genesys
What is eMite For PureBridge?
- The transfer of Data from on-premises platform to ECC Analytics in Genesys Cloud
- Mapping of Avaya Agents to Genesys Cloud Agents
- Mapping of Avaya Queues to Genesys Cloud Queues
- Combined KPIs and Measures (Avaya & Genesys Cloud)
- Out-of-the-box dashboards combining Avaya data with Genesys Cloud
- Out-of-the-box dashboards representing Genesys Cloud Data in a familiar format
- Out-of-the-box dashboards for use with Avaya real-time data
- Professional Services included, additional available at great price
eMite PureBridge Options
- One Time Transfer (Historical)
- A Transfer of One Year’s Worth of Daily Data from the Avaya CMS to eMite
- Daily Transfer (Continual)
- A Daily Transfer of the Avaya Data
- Interval Transfer (Continual)
- A Transfer of Avaya Data Every Interval as defined by the CMS. This can be 15 Mins., 30 Mins. or 60 Mins.
- Real Time (Continual)
- Updates every 3 – 5 seconds depending on the size of the CMS platform
- Combines with the Interval Transfer to Provide Real Time and Historical Data
