Supercharge your Contact Centre!!

Migrating your Contact Centre(s) to the Cloud should only be the first step to bigger and greater things. Not that many years ago, it took huge investment in time, money and meticulous planning over many months to integrate computer-based applications with the core telephony platform. Contact Centre functions were often kept centralized to contain costs.…

The 6 Steps

  How do we take our ageing CPE based Unified Communications and/or Contact Centre to the cloud, and why would we do it? These are questions for many of our customers that come to UC Architects for answers. In every case, we adhere to a proven 6 step process that allows us to quickly gauge…

The importance of NTP to Genesys Cloud Physical Edges

The importance of NTP, for historical & real-time dashboard reporting in contact centres.   Many of us know that NTP (Network Time Protocol) is a networking protocol for clock synchronisation between computer systems over packet-switched, variable-latency data networks. However, we should sometimes stop and think about what things in our lives depend on the accuracy delivered…